FREQUENTLY ASKED QUESTIONS

How does it work?

Shop By Faith was created to provide Christian creatives, entrepreneurs and business owners with a platform to expand their customer base. The Shop By Faith membership provides you with the opportunity through your vendor account to sell your products on the Shop By Faith Marketplace website.

I’ve submitted my application. What happens next?

Your application will be reviewed within 48 hours. We undergo a review of all businesses who submit applications to ensure we are providing our customers with the best shopping experience. Once approved, you will receive an email with your login and password to your e-commerce platform where you will be able to upload, edit and publish your products to begin selling.

What are the processing fees?

Shop By Faith calculate processing fees to cover services and responsibilities with third-party companies across all products. 20 % of all sales will be commissioned to Shop By Faith to manage all processing and website usage fees.

How do I process refunds?

Shop By Faith offers a NO REFUND policy across the marketplace website. It is your responsibility to not promote or advertise products that are not immediately available for shipping upon order. If an issue does arise, we expect all vendors to directly reach out to a customer to agree on a swift resolution.

What about shipping costs?

We allow all vendors to set their own shipping rates for their products. Please make sure your rates include local and international fees.

When do I get paid?

You will receive payment to your PayPal account on file, every 1st-5th of the month.

What are the reasons I wouldn’t be paid?

Our customers are paramount to us. In order to maintain our reputation,  we require vendors to provide a tracking number for each customer order to confirm that they are being delivered.

How do I cancel my vendor account?

You may cancel at any time. Final payment will be transferred at the scheduled time as agreed.